The ACE scholarship is open for those families who may need assistance even those not affiliated with the school. 

 

ACE Scholarships 2022-23

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ACE Scholarships Application is OPEN for the 2022-23 school year!  Please remember that new and returning students must complete an application in FACTS and submit all required documentation by April 30th in order to be considered for an award. Please monitor FACTS to ensure that your returning students (if applicable) are completing an application. You would do this by going to Grant & Aid -> Applications. If your school contracts with FACTS, please follow the instructions attached to differentiate students that applied to your school from those applying to ACE.

 

Helpful documents are linked below:

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1. (For schools) FACTS Training Video for ACE Scholarships Organizations

• Participating: Schools that only utilize FACTS for ACE students

• Contracted: Schools that utilize FACTS for their own grant and aid as well as for ACE students

2. (For families) How to Complete an Application: How To Apply on FACTS

Adding ACE Scholarships to an Existing Application:  Unsubmitted Adding ACE

 

3. (For families) ACE Scholarships Louisiana Family Information Sheet  

Additionally, to improve our customer service and support, ACE has implemented a Customer Relationship Management (CRM) system this year that provides a centralized phone number, support email address and online help center.  This CRM system provides features to help us improve our response time and assistance to partner schools and families. ACE’s online help center is live and can be accessed here.   By accessing the help center, you and our families will have the option to:

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Submit an inquiry for any type of assistance directly to our Programs team
Initiate a chat session with our support bot, which can help answer many questions or even connect you with a live agent from our Programs team here at ACE during normal business hours.

Review a Frequently Asked Questions (FAQ) page and access articles to find answers to commonly asked questions.
See announcements from ACE Scholarships with important information such as the schedule for scholarship applications, student verification schedule, and much more!

We hope this help center greatly improves our customer support to you and our ACE families.  You can also request support from the ACE Programs team by emailing us at lasupport@acescholarships.zendesk.com or calling our support line at (856) 746-6521.  Live support is available between 8:00 am CT and 5:00 pm CT but you can contact us at any time and we will respond to you within 48 hours. 

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